Front of House Supervisor (CXBO)

Toronto, Ontario, Canada Full-time

Front of House Supervisor

 

At CXBO Chocolates we create award-winning, art-forward bonbons, chocolate bars, and specialty confections.

 We are currently seeking an experienced Front of House Supervisor who will help oversee operations at our new location in the PATH.

 Duties:

 

  • Oversee and/or complete FOH opening, closing, and other duties, as required
  • Ensure that retail areas are fully and beautifully stocked, according to company merchandising guidelines
  • Ensure that retail spaces are clean and inviting, and that work areas are tidy and organized
  • Provide sales coaching according to company standards, and ensure that efforts are being made to sell products
  • Process refunds, exchanges, and escalate customer feedback as needed
  • Accept in-person payment of invoices
  • With the assistance of the Head Chocolatier, create the daily FOH task list, and assign and ensure the timely completion of tasks
  • Provide feedback to ensure the maintenance of packaging and efficiency standards
  • Promote custom services to potential clients
  • Complete weekly and period-end FOH inventories, as assigned
  • Onboard and train new hires
  • Other FOH duties, as assigned

 

Qualifications:

 

  • Previous experience as a supervisor
  • Self starter, flexible, and able to work independently
  • Ability to manage priorities
  • Strong verbal and written communication skills
  • Exceptional organizational skills
  • Food Handler Certificate, or willing to obtain